The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 169 |
| Brooklyn, NY | 163 |
| Philadelphia, PA | 134 |
| New York City, NY | 97 |
| Pittsburgh, PA | 40 |
| Baltimore, MD | 32 |
| Jersey City, NJ | 31 |
| Newark, NJ | 31 |
| Alexandria, VA | 25 |
| The Bronx, NY | 24 |
| Queens, NY | 24 |
| Fairfax, VA | 20 |
| Louisville, OH | 20 |
| Boston, MA | 19 |
| Ashburn, VA | 17 |
| Birmingham, AL | 16 |
| Arlington, VA | 16 |
| Buffalo, NY | 15 |
| Staten Island, NY | 15 |
| New Castle, DE | 14 |
| Oklahoma City, OK | 14 |
| Richmond, VA | 12 |
| Atlanta, GA | 11 |
| Syracuse, NY | 11 |
| East Orange, NJ | 11 |
| Silver Spring, MD | 10 |
| Woodbridge, VA | 10 |
| Virginia Beach, VA | 10 |
| Plymouth Meeting, PA | 10 |
| Albany, NY | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Lambda Tyagi (@LambdaTyagi) reported Verizon Fios outage in New York City!
- iSkunky (@iSkunky_) reported
@j_dougherty_ @verizonfios Down in NY too
- PapaSmurf (@PapaSmurftv) reported
Apparently Verizon FIOS rolled out IPv6 in my area and my motherboard's Intel I219-V has some issues with it causing various youtube/streaming stuttering.
- Dveexoxo (@diannev6) reported
@verizonfios has the worst automated phone service ever!!! Fix it
- mayowelch.eth (@MayoWelch) reported
I tried downgrading TV, Verizon will not let you online. In order to cancel @verizonfios you have to call their support but you can add any premium feature to your plan on their website.@verizonfios can anyone help me out. Your website chat isn't working.
- Sway (@zSwayz) reported
@VerizonSupport @verizonfios lost internet after hours and I am being given an appointment several days ahead to repair. Any chance someone can get me help and I can get a tech out to repair fiber cable that is severed outside my home?
- Amanda Ingersoll (@TweetIngersoll) reported
Oh yeah, and we pay for cable with both Fios and Optimum in two places but just wanna watch on a damn laptop in bed. Thanks! @peaco*ckTV xoxo. 🦚 📺
- laur (@laurdiamond) reported
welp. i’m about to ******* cancel my @verizonfios bc i can’t return my old tower and every time i speak to an agent online they tell me one thing, and then the stores tell me something else. i’m ******* done. **** verizon.
- Fighting Disinfo (@GetVaxxedNow) reported
@verizonfios I added the sports pass yesterday just like I do every year for NFL red zone. This time my estimated bill went up $28+ instead of $14, supposedly for taxes which didn’t happen last year. Nobody can fix this mistake online and it’s infuriating
- Verizon Support (@VeriizonSupport) reported
@GribbleBugs @GetSpectrum @verizonfios I am so sorry you're not having a good experience! Verizon FIOS is ranked #1 in satisfaction and we want to keep it that way. Please send us a message so I can help
- Gucci Millz (@guccicouture) reported
So long @OptimumHelp after months of no internet the total disrespect from supervisors and reps I have received customer service is disgusting the service is horrible and I will NEVER RECOMMEND anyone to get any type of service from them Hello @verizonfios @Ask_Spectrum
- mayowelch.eth (@MayoWelch) reported
So @verizonfios bill has gone from $116 to $140 a month. I dug into the bill and discovered a $12 monthly rental charge for equipment I declined and do not posses.This has been going on for apparently 2 years. No way for me to cancel and chat tells me to login to view my bill..
- chanandlerbong (@Icebreakeur) reported
@VerizonSupport fios down, New York 10021
- Lena (@Karamel_Blondie) reported
@verizonfios is literally THE WORST internet company to have 🤬🤬
- David Phillips, MSc MPH 🐒🦠💉x2 (@bigolpoofter) reported
TFW @verizonfios keeps trying to extract money for closed service when you returned equipment and paid up thru termination date 🙄
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